Terms & Conditions

1. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal gaming account registered by the User on the pama26 platform.
• "Balance" means the total funds available in a User's Account, including deposited funds, winnings, and active bonuses.
• "Bonus" means any promotional offer, free bet, cashback, or reward provided by pama26 to Users, subject to specific terms and wagering requirements.
• "Deposit" means funds transferred by the User to their pama26 Account via approved payment methods including Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).
• "KYC" (Know Your Customer) means the identity verification process requiring submission of government-issued Indonesian identification (KTP) and proof of address.
• "Services" means all gaming products offered by pama26, including but not limited to sports betting, live casino, slot games, togel (traditional Indonesian lottery), and sabung ayam (cockfighting) streaming.
• "Wagering Requirement" means the number of times bonus funds must be wagered before they can be converted to withdrawable cash.
• "Withdrawal" means the transfer of funds from a User's pama26 Account to their registered bank account or e-wallet.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

To register and use pama26 services, you must meet all of the following requirements:

• Be at least 21 years of age at the time of registration.
• Be a legal resident of Indonesia with a valid Indonesian address.
• Possess a valid Indonesian identification document (KTP - Kartu Tanda Penduduk).
• Have legal capacity to enter into binding contracts under Indonesian law.
• Not be located in a jurisdiction where online gambling is prohibited.

We reserve the right to request proof of age and identity at any time. Failure to provide requested documentation within 14 days may result in account suspension and forfeiture of funds.

2.2 Account Registration Process

When creating a pama26 account, you must:

1. Provide accurate, complete, and current personal information including full legal name, date of birth, residential address, email address, and phone number.
2. Create a secure password and keep your login credentials confidential.
3. Agree to receive communications from pama26 regarding your account, transactions, and promotional offers.
4. Acknowledge that you are registering for personal use only, not on behalf of any third party or business entity.

Each User is permitted only one account. Multiple accounts registered by the same person, household, or IP address will be closed, and any associated bonuses and winnings will be forfeited.

2.3 KYC Verification

Before processing your first withdrawal, pama26 requires successful completion of KYC verification. You must submit:

• A clear, legible photograph or scan of your Indonesian KTP showing your full name, date of birth, address, and photograph.
• A selfie photograph holding your KTP next to your face for identity confirmation.
• Proof of address (if different from KTP address), such as a utility bill or bank statement dated within the last 3 months.

KYC verification is typically completed within 24 hours of document submission. Withdrawals will not be processed for unverified accounts.

2.4 Prohibited Users

The following individuals are prohibited from using pama26 services:

• Persons under 21 years of age.
• Individuals who have previously had accounts closed by pama26 for terms violations.
• Persons with gambling addiction who have self-excluded from our platform.
• Employees, contractors, or affiliates of pama26 and their immediate family members.
• Residents of jurisdictions where online gambling is prohibited by law.

3. Deposits and Withdrawals

3.1 Accepted Payment Methods

pama26 accepts deposits and processes withdrawals via the following Indonesian payment methods:

• Banks: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.

All transactions must be conducted in Indonesian Rupiah (IDR). The minimum deposit is Rp 50.000, and there is no maximum deposit limit. Payment methods must be registered in the Account holder's name.

3.2 Deposit Processing

Deposits are processed instantly upon confirmation from the payment provider. If your deposit does not appear in your Account balance within 10 minutes, contact our customer support team immediately via live chat or WhatsApp with your transaction receipt.

pama26 does not charge deposit fees. However, your bank or payment provider may charge transaction fees; these are not controlled or reimbursed by pama26.

3.3 Withdrawal Policy

To request a withdrawal, you must:

1. Have completed KYC verification.
2. Have met all applicable wagering requirements on bonuses.
3. Request withdrawal to a payment method registered in your name.
4. Have no pending investigations or disputes on your account.

The minimum withdrawal amount is Rp 100.000. There is no maximum withdrawal limit for verified accounts. Withdrawals are processed within 3 minutes during normal operations, 24 hours a day, 7 days a week, including Indonesian public holidays.

3.4 Withdrawal Restrictions

pama26 reserves the right to delay or refuse withdrawals in the following circumstances:

• The Account has not completed KYC verification.
• Bonus wagering requirements have not been met.
• The Account is under investigation for terms violations, fraud, or suspicious activity.
• The withdrawal request exceeds the current account balance.
• The payment method provided is not registered in the Account holder's name.

In cases of suspected fraud or money laundering, pama26 may require additional documentation and may hold withdrawals pending investigation for up to 30 days.

3.5 Anti-Money Laundering (AML) Policy

pama26 complies with international anti-money laundering standards. Deposits must be wagered at least once (1x turnover) before withdrawal to prevent money laundering. Accounts exhibiting patterns consistent with money laundering—such as depositing and immediately withdrawing without gameplay—will be suspended and reported to relevant authorities.

4. Bonuses and Promotions

4.1 General Bonus Terms

pama26 offers various bonuses and promotions, including welcome bonuses, deposit bonuses, cashback offers, and VIP rewards. All bonuses are subject to the following general terms:

• Bonuses are available only to verified accounts in good standing.
• Each bonus carries specific wagering requirements that must be met before funds become withdrawable.
• Wagering requirements are calculated as a multiple of the bonus amount (e.g., 30x means you must wager 30 times the bonus amount).
• Different games contribute different percentages toward wagering requirements: slots 100%, live casino 20%, sports betting 100% (odds 1.50 or higher).
• Maximum bet while clearing bonus requirements is Rp 50.000 per spin, hand, or bet.
• Bonuses expire if wagering requirements are not met within the specified validity period (typically 30 days).

4.2 Welcome Bonus

New Users registering at pama26 are eligible for a 100% welcome bonus up to Rp 5.000.000 on their first deposit. The welcome bonus carries a 30x wagering requirement and is valid for 30 days from the date of activation. To claim the welcome bonus, you must deposit at least Rp 100.000 and activate the bonus in your account dashboard before placing any bets.

4.3 Bonus Abuse Policy

pama26 strictly prohibits bonus abuse, including but not limited to:

• Creating multiple accounts to claim bonuses repeatedly.
• Coordinated play between multiple accounts to manipulate bonus outcomes.
• Using betting strategies designed solely to clear wagering requirements without genuine gameplay (e.g., hedging bets on opposite outcomes).
• Exploiting software errors or game malfunctions to gain unfair advantage.

Accounts found to be engaging in bonus abuse will have all bonuses and associated winnings forfeited, and the account will be permanently closed.

4.4 Promotional Terms

Each promotion offered by pama26 carries specific terms and conditions outlined in the promotional announcement. Where promotional terms conflict with these general Terms, the specific promotional terms take precedence for that promotion only.

5. Betting and Gaming Rules

5.1 Acceptance of Bets

By placing a bet on pama26, you acknowledge and agree that:

• All bets are final once confirmed and cannot be canceled or modified.
• pama26 reserves the right to refuse or limit bets at our discretion without providing reasons.
• Bets placed after an event has started may be voided at our discretion.
• Maximum bet limits apply to all users and may vary by game, sport, or market.

5.2 Sports Betting Rules

Sports betting at pama26 is governed by the following rules:

• All bets are settled based on official results published by the relevant sports governing body or league (e.g., FIFA for international football, BRI Liga 1 for Indonesian domestic football).
• If a match is postponed or abandoned, bets will be voided unless more than 50% of the scheduled playing time has been completed.
• Live betting odds change in real-time based on match events. Bets are accepted at the odds displayed at the moment of bet confirmation.
• Parlays (mix parlay) require all selections to win for the bet to pay out. If any selection is voided, the odds are recalculated excluding that selection.

5.3 Casino Game Rules

All casino games, including slots, live dealer games, and table games, use certified Random Number Generator (RNG) systems audited by independent testing agencies. Game-specific rules and Return to Player (RTP) percentages are displayed within each game's information section.

In the event of a disconnection during live casino play, the round will be completed automatically according to the last action taken. Your account balance will be updated with the result once the round is complete.

5.4 Voided Bets and Disputes

pama26 reserves the right to void bets in cases of:

• Obvious errors in odds or lines (palpable errors).
• Technical malfunctions affecting game outcomes.
• Fraudulent or collusive betting activity.
• Events determined to be fixed or manipulated.

All betting disputes must be reported to customer support within 48 hours of bet settlement. pama26's decision on disputes is final and binding.

6. Account Security and Responsible Use

6.1 Account Responsibility

You are solely responsible for maintaining the confidentiality of your pama26 account credentials. You must not share your username or password with any third party. All activity conducted through your account is your responsibility, regardless of whether it was authorized by you.

If you suspect unauthorized access to your account, you must notify pama26 customer support immediately. We will investigate and take appropriate action, which may include temporarily suspending the account.

6.2 Prohibited Activities

Users are strictly prohibited from:

• Using pama26 services for illegal purposes or money laundering.
• Colluding with other players or engaging in fraudulent betting activity.
• Using automated systems, bots, or software to place bets or manipulate games.
• Attempting to reverse-engineer, decompile, or modify pama26 software.
• Creating multiple accounts or allowing others to use your account.
• Providing false information during registration or KYC verification.
• Exploiting software errors, bugs, or vulnerabilities for personal gain.

Violation of these prohibitions will result in immediate account closure, forfeiture of balances, and potential legal action.

6.3 Responsible Gaming

pama26 is committed to promoting responsible gaming practices. We provide the following tools to help you maintain control:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts.
• Loss Limits: Set maximum loss thresholds to prevent excessive spending.
• Session Time Limits: Receive reminders after specified gaming durations.
• Self-Exclusion: Temporarily or permanently exclude yourself from pama26 services.
• Reality Check: Receive periodic notifications of time spent gaming and net win/loss.

To access these tools or discuss responsible gaming concerns, please visit our Responsible Gaming page or contact customer support.

7. Intellectual Property

All content on the pama26 website, including but not limited to text, graphics, logos, images, software, and game designs, is the exclusive property of pama26 or our licensors and is protected by Indonesian and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use pama26 services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from pama26 without our prior written consent.

8. Limitation of Liability and Disclaimers

8.1 Service Availability

While we strive to maintain continuous service availability, pama26 does not guarantee uninterrupted or error-free access to our platform. We reserve the right to suspend or terminate services at any time for maintenance, upgrades, security issues, or legal compliance reasons.

8.2 Limitation of Liability

To the maximum extent permitted by Indonesian law, pama26 and its officers, directors, employees, and affiliates shall not be liable for:

• Any indirect, incidental, consequential, or punitive damages arising from your use of pama26 services.
• Losses resulting from service interruptions, technical malfunctions, or third-party payment provider failures.
• Unauthorized access to your account resulting from your failure to secure your credentials.
• Losses incurred through gambling activities on our platform.

Our total liability to you for all claims arising from your use of pama26 services shall not exceed the total amount you deposited into your account during the 3 months preceding the event giving rise to liability.

8.3 Indemnification

You agree to indemnify and hold harmless pama26, its affiliates, and service providers from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms.
• Your violation of any applicable laws or regulations.
• Your infringement of any third-party rights.
• Your fraudulent or abusive use of pama26 services.

9. Governing Law and Dispute Resolution

9.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Indonesia. Any disputes arising from these Terms or your use of pama26 services shall be subject to the exclusive jurisdiction of the courts of Indonesia.

9.2 Dispute Resolution Process

In the event of a dispute, you agree to first attempt resolution through pama26's customer support channels. If the dispute cannot be resolved through customer support, you may escalate the matter to our disputes team by emailing [email protected] with detailed information about the issue.

We aim to resolve all disputes within 14 business days of receipt. Our decision on disputes is final and binding unless you pursue formal legal action through Indonesian courts.

10. Modifications and Termination

10.1 Modifications to Terms

pama26 reserves the right to modify these Terms at any time. We will notify registered users of material changes via email and by posting an updated version on our website with a new effective date. Your continued use of pama26 services after modifications take effect constitutes acceptance of the revised Terms.

10.2 Account Closure by User

You may close your pama26 account at any time by contacting customer support. Upon account closure, any remaining balance (minus applicable fees or charges) will be returned to your registered payment method after all pending bets are settled and wagering requirements are verified.

10.3 Account Closure by pama26

pama26 reserves the right to suspend or terminate your account immediately without prior notice if:

• You violate any provision of these Terms.
• You engage in fraudulent, abusive, or illegal activity.
• You fail to complete KYC verification within the required timeframe.
• Your account shows patterns consistent with problem gambling and you do not respond to our responsible gaming interventions.
• We are required to do so by law or regulatory authority.

In cases of account closure for terms violations, pama26 may forfeit your account balance and withhold withdrawal of funds pending investigation.

11. Contact Information

If you have questions about these Terms or require assistance with your pama26 account, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• WhatsApp: Contact details available on the website
• Telegram: Join our official support channel

Our customer support team operates 24 hours a day, 7 days a week, and offers assistance in both English and Bahasa Indonesia.